Data Privacy Policy
Your privacy is important to us at Silver Stone Grid
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Silver Stone Grid respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and adopt suitable technical and organizational safeguards to guard it. This covers safeguarded data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our servers.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable law, you may be entitled to access, rectify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order records: roughly three years after the last service interaction
- Payment records: about seven years for tax and accounting needs
- Website analytics data: around two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Site Monitoring
We employ cookies and related technologies to enhance your browsing and gain insight into how people use our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies might impact how the site functions. For more details on our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only Silver Stone Grid and this site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
Silver Stone Grid Privacy Team
11 Rose Garden Way, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.